Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hi@sogoodk.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hi@sogoodk.com.
- Pre-order cancellation and refund for fresh produce
For fresh produce like fruits and fresh mushrooms, we regret that there is no refund, cancellation or return once orders are placed to our supplier on Mondays when pre-order closed. If you do insist on a cancellation, then a surcharge of 70% of the order value will be imposed.
For SoGood Thursday Pre-Orders, please reach out to us immediately should you change your mind. Please contact us, call or email ASAP by 6pm on Monday of the week of delivery, as we will send in the order to import your items then.
- For Frozen Items, Specifically the Frozen Marinated Seafoods (Ganjang Gejang, Yangnyeom Gejang, Ganjang Saewoojang, Ganjang Jeon-bok Jang), in any case of receiving a wrong item, as long as the product is NOT consumed, left untouched (Thawed,Frozen), We will determine whether the item has meet our requirements and eligible for an exchange, or a refund. Any wrong item received that has a difference in price will be partially refunded depending on the situation.
If there is any dissatisfaction with your purchase, please contact us, and we will work with you to make it right.
- Damages and issues
- Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as fresh produce and fruits), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). All food products are deemed perishable and could be temperature sensitive. We uphold our product handling processes very strictly and items purchased cannot be exchanged, returned or refunded unless the item are delivered in a damaged condition and rejected upon delivery. Damaged products will be replaced once our customer service team is able to confirm the next delivery.
Unfortunately, we cannot accept returns on sale items or gift cards.
- Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Sometimes, we will provide in store credit or discount vouchers in place of the actual refund value, especially for those perishable items, as we will not take them back once delivered. If the fruits are found to be defective but still edible with minor processing, we will provide in store credit to you. If they are really inedible and damaged, then we will provide a refund to your original payment method.
We will not provide refund on the following:
- Customer thinks the fruits send are not appealing aesthetically. Please note that natural products vary in appearance and this is something we cannot control. There may be some natural occurrence of dots, blemish, scratches on the fruit skin but if they do not harm the consumer or considered inedible, then we will not accept these reason for refund.
- Customer wanted the fruits and products to be the same as the photos shown on the product page.