For all pre-order items and fresh produce like fruits and fresh mushrooms, we regret that there is no refund, cancellation, or return once orders are placed to our supplier on Mondays when pre-order closed.
When you place a pre-order, we will create a special reservation with the manufacturer or supplier for you. Because of this, it is currently not possible for us to cancel a pre-order. If you do insist on a cancellation, then a surcharge of 70% of the order value will be imposed.
For SoGood Thursday Pre-Orders, please reach out to us immediately should you change your mind. Please contact us, call or email ASAP by 6pm on Monday of the week of delivery, as we will send in the order to import your items then.
For Frozen Items, in any case of receiving a wrong item, as long as the product is NOT consumed, left untouched (Thawed,Frozen), We will determine whether the item has meet our requirements and eligible for an exchange, or a refund. Any wrong item received that has a difference in price will be partially refunded depending on the situation.
If there is any dissatisfaction with your purchase, please contact us, and we will work with you to make it right.
Other terms and conditions for shipping and delivery charges apply.
Note: Images shown are for illustration purpose only. Actual products may vary.
We may replace an item from other prefectures in the event of bad weather condition or out-of-stock situation.